Paying your Medical Bill

Numbers to call for billing questions:
For bills with a date of service before August 1, 2022, call (888) 472-0042.
For bills with a date of service on or after August 1, 2022, call (888) 472-0043.

• Online Bill Pay
• Cash, check, or money order
• Credit Card (Visa, MasterCard, Discover, American Express)
• e-Check

We bill Medicare for inpatient and outpatient services. Supplemental insurance will also be billed, at the patient's request, if information is provided at the time of service. Patients are responsible for any charges not covered by Medicare and/or supplemental insurance. Learn more about Your Medicare Costs

If you don’t have health insurance, or if your health insurance does not cover all the costs, there may be federal and state resources that can help. Roper St. Francis Healthcare offers a Financial Counseling service to help patients identify possible options for financial assistance. Eligibility requirements and the application process may be different depending upon the program.

It’s very important that you meet with a Public Benefits Specialist as soon as possible to learn about what may be available to you. For more information on federal and state resources, to schedule an appointment or questions on how you may apply email RSFFinancialAssistance@rsfh.com or contact our financial counseling department.

Financial Counseling Department
For bills with a date of service before August 1, 2022, call (888) 472-0042.
For bills with a date of service on or after August 1, 2022, call (888) 472-0043.
Monday - Friday
8 A.M. - 5 P.M.

 

Patients who need help in meeting their financial obligations for the services they receive at Roper St Francis Healthcare and do not qualify for any federal or state programs may apply for financial assistance. Financial assistance is based on the guarantor’s income and ability to pay. This requires completion of financial disclosure forms and a screening process to determine eligibility for the program.

To apply for Financial Assistance, complete the following application, Financial Assistance and Medical Indigency Application or Financial Assistance and Medical Indigency Application - Spanish

For bills with a date of service before August 1, 2022, call (888) 472-0042. For bills with a date of service on or after August 1, 2022, call (888) 472-0043. Monday through Friday, from 8 a.m. – 5 p. m., EST, and a patient billing customer service representative will be happy to assist you. Additional information for Federal, State and Local programs. A copy of the financial assistance application can be picked up at any registration desk where you receive services or downloaded below.

• Current Federal Poverty Guidelines
• Financial Assistance Policy - English
• Financial Assistance Policy - Spanish
• Providers who honor our Financial Assistance Policy
• Billing and Collection Policy - English
• Billing and Collection Policy - Spanish
• Plain Language Summary - English
• Plain Language Summary - Spanish
• Return Mail Policy
• Amount Generally Billed (AGB) Explanation & Calculations - English
• Amount Generally Billed (AGB) Explanation & Calculations - Spanish
• Uninsured Self-Pay Policy - English
  
• Uninsured Self-Pay Policy - Spanish
  

Roper St. Francis Healthcare is committed to providing meaningful information to our patients about their financial obligations for healthcare services. In accordance with the healthcare price transparency regulation, cost information for our most requested patient services is provided below.

 

• Bon Secours St. Francis Hospital Price Transparency Information*
• Roper Hospital Price Transparency Information*
• Roper St. Francis Berkeley Hospital Price Transparency Information*
• Roper St. Francis Mount Pleasant Hospital Price Transparency Information*

*Pricing as of 1/1/2024

When you need medical care, tests or a procedure, cost is often one of the last things discussed. That essential, but often uncertain, detail can cause additional stress. Now, with our easy-to-use Price Estimation Tool, you can get a rough idea of your out-of-pocket costs for hundreds of our most common services.

This online tool helps you know what to expect before your treatment or procedure — and it’s just one way we help to make health care easier for you.

Price Estimation Tool

On January 1, 2022, Roper St. Francis Healthcare will implement the No Surprises Act (NSA), a law designed to protect patients against unexpected bills.