#1 Medical Alert Service
#1 Medical Alert Service
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Lifeline Medical Alert Frequently Asked Questions

How much does Lifeline cost?
Lifeline costs little more than a dollar a day. With Lifeline, there are no hidden costs, no long-term contracts and you may discontinue the service at any time.

How is the Lifeline service set up in the home?
A Roper St. Francis Lifeline home service representative will schedule an appointment to install the home unit and test the service. This usually takes less than an hour. The representative will also answer any questions to ensure that the subscriber is fully comfortable using the Lifeline service. The Lifeline staff is available to install and service the equipment within the same day.

What if I move?
We can transfer your system to your new or second home. Just give us a few weeks notice to arrange the transfer.

How will I learn how to use it?
When installed, we will carefully explain the system so that everyone understands how it works. If you need help later, a simple press of the button will connect you to a response associate who has all the answers.

What happens if I push the medical alert button and can’t get to the phone?
The Lifeline unit contains a highly sensitive speakerphone. If you still can't hear it or answer, we will immediately follow up according to the instructions in your profile

How far away from the home unit will the Lifeline button work?
You can be in another room or on a different floor of your home. We willl also test your button's range to see if it works outside on your porch, in your garden, or elsewhere on your grounds.

How can I be sure the Lifeline system is working?
We encourage you to press your button once a month to ensure that Lifeline is working properly.

Can Lifeline be used if there is an Internet connection being used on the same telephone line?
Yes, but a filter must be installed on the line, just as it is for your other phones.

Monthly payment options
Your Lifeline sales representative will be happy to tell you more about the availability of direct credit card billing in your particular area